Custom Make Terms & Conditions

Design

Our custom pieces are made specifically for you, our client, so please allow us time to bring your vision to life. Design appointments can take up to 1.5 hours. The timeframe for your custom piece (the "Custom Order") is approximately 4 to 8 weeks from design approval, however this can vary depending on our workload. Exceptions to this timeframe can be made for urgent requirements and will be assessed on a case by case basis. Only one design change can be made, further design changes will cost $100.00 per change.

Using Your Pre-Owned Gemstones

If you would like to use a pre-owned gemstone, you agree that there is reasonable risk involved in removing gemstones from mountings and then resetting them. It is the responsibility of Seaspray Jewellery to assess any risk regarding your gemstone, and advise you on any foreseeable issues before moving forward with gemstone resetting.

By providing consent for Seaspray Jewellery to reset a pre-existing gemstone, you hold harmless Seaspray Jewellery against any gemstone damage due to gemstone flaws or existing gemstone cracks, chipping, flaws, or inclusions.

Approval

Once you are happy with your design we require written approval from you so we can begin the creation process. Written approval can be given either via email, or in person with a signature on the job packet.

Deposit

You are required to pay a 50% non-refundable deposit of the quoted order price. Seaspray Jewellery’s receipt of the approval and deposit indicates your acceptance of both the description of the Custom Order and its quoted price.

Your deposit can be paid with:

• Gold trade (your old or broken pieces of gold jewellery)
• Cash
• Direct deposit
• Credit card (Visa, Mastercard and Amex)

A Custom Order cannot be cancelled once a deposit has been paid. All cancellations will forfeit the deposit. 

Collection

You can collect your Custom Order once the final payment has been received by us at Seaspray Jewellery. Final payment can be made via electronic transfer, or it can be made on the day of collection.

Returns

Please choose carefully, Custom Orders cannot be returned or refunded. All items are made to order, therefore exchanges or returns are not offered for change of mind. Deposits are non-refundable. Seaspray Jewellery can however, on a case by case basis, make minor changes to your design, within reason, even after we have started making your piece.

Warranty

Seaspray Jewellery covers the cost of reasonable repairs under faulty materials / manufacturing faults for the first five (5) years after purchase of any Seaspray Jewellery Custom Order. Regular twelve (12) month clean and checks are required to ensure the longevity of your piece – this service is offered under our Seaspray Care Package.

Normal wear and tear, and improper care, is not covered under this Warranty, however, Seaspray Jewellery is willing to assist to fix the piece and an estimate of the repair will be given prior to the repair taking place.

If another jeweller undertakes work on a Custom Order made and designed by Seaspray Jewellery, including resizing or repairs, this Warranty will be voided. Seaspray Jewellery encourages you to return the piece to us for repairs and resizes. Seaspray Jewellery will not take any responsibility for repairs or resizes undertaken by other jewellers.