Our custom pieces are made specifically for you, our client, so please allow us time to bring your vision to life. Timeframe for your custom piece is approximately 4 to 8 weeks from design approval, however this can vary dependent upon our workload. Exceptions to this timeframe can be made for urgent requirements and will be assessed on a case by case basis.
Only one design change can be made, further design changes will cost $100.00 per change.
Once the client has provided approval in writing, either via email or in person with a signature on the job packet, client is required to pay a 25% non-refundable deposit of the quoted order price. Seaspray Jewellery’s receipt of the approval and deposit indicates the client’s acceptance of both the description of the Custom Order and its quoted price.
Once the final payment for the Custom Order has been received by Seaspray Jewellery, the client can collect the item. Final payment can also be made on date of collection after viewing of your finished custom piece.
Please choose carefully, custom made jewellery cannot be returned or refunded. All items are made to order therefore exchanges or returns are not offered for change of mind. Deposits are non-refundable.
Seaspray Jewellery can, however, on a case by cases basis, make minor changes to your design, within reason, even after we have started making your piece.
Seaspray Jewellery covers the cost of reasonable repairs under faulty materials/ manufacturing faults for the first five years after purchase of any Seaspray Jewellery custom make. Regular twelve (12) month clean and checks are required to ensure the longevity of your piece – this service is offered under our Seaspray Care Package. Normal wear and tear and improper care by client is not covered under this Warranty, however, Seaspray Jewellery is willing to assist to fix the piece and an estimate of the repair will be given prior to the repair taking place.
If another jeweller undertakes work on a piece custom made and designed by Seaspray Jewellery, including resizing or repairs, this Warranty will be voided. Seaspray Jewellery encourages each client to return the piece to Seaspray Jewellery for repairs and resizes. Seaspray Jewellery will not take any responsibility for repairs or resizes undertaken by other jewellers.
An order cannot be cancelled once a deposit has been paid. All cancellations will forfeit the deposit.
If a client would like to use a pre-owned stone, the client agrees that there is reasonable risk involved in removing stones from mountings and resetting stones. It is the responsibility of Seaspray Jewellery to assess any risk regarding your stone, and advise you on any foreseeable issues before moving forward with stone resetting. By providing consent for Seaspray Jewellery to reset a pre-existing gemstone, the client holds harmless Seaspray Jewellery against any stone damage due to stone flaws or existing stone cracks, chipping, flaws, or inclusions.